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Shipping and Returns

Shipping & Returns       

 

UK shipping - evaQ8.co.uk

 

 

 

 

 

 

 

 

UK Shipping

Orders received before 1pm on working days are shipped the same day. 

Your shopping basket automatically calculates the correct shipping charge depending on the weight of your order and your post code. 

Orders over the value of £60.00 (net of VAT) are shipped free of  charge within the UK mainland* by two working-day courier service.

Orders with a value of £60.00 (net of VAT) or below to the UK mainland will incur a charge of £2.85 plus VAT if the order weight is under 500g, and a charge of £4.95 plus VAT if the order weight is over 500g. 

*Orders to the Islands, Highlands, remote areas and NI are charged starting at £2.95 plus VAT if the order weight is under 2kg and a minimum of £11.85 plus VAT if the order weight exceeds 2kg. We reserve the right to select the actual shipping method at the time of packing. 

For an extra charge which is calculated according to the weight of the items in your order, you may also select 'Next Working Day' as a shipping option. This is a guaranteed next working-day delivery (UK mainland), however, your order must be completed before 1pm Monday to Friday. Please note that we cannot ship hazardous goods via this service. This applies to air horns and a number of other items. Please contact us if you require more details.

Most orders will arrive within two business days. All deliveries will require a signature so please make the appropriate arrangements. Every effort will be made to deliver within the stated time; however, no liability can be accepted for delays.

During checkout you might be shown 'Royal Mail' or 'Courier' as a designated shipping method, this is a preliminary selection. This selection might be revised by us at the time of packing.

For delivery to the Channel Islands, please select Jersey or Guernsey as a destination country from the drop down menu while creating your profile. You will not be charged VAT. However, shipping rates will vary from standard UK mainland rates.

Remote Locations - shipping - evaQ8.co.uk

Shipping to remote locations

Courier services sometimes subcontract deliveries to remote or difficult to reach locations which can result in delays. Sadly, this is outside of our control. Please consider shipping to an alternative address to avoid disappointment. If in doubt simply contact us.

Europe - shipping - evaQ8.co.uk

International Shipping - world - evaq8.co.uk

 

 

 

 

 

 

 

 

 

European & International Shipping

Your shopping basket automatically calculates the correct shipping charge depending on the weight of your order and your shipping address. 

Orders to European countries will be shipped by international mail or parcel courier. Shipping charges to European countries vary according to the weight of the items ordered and destination zone. Orders shipped to the European Union incur VAT at the current UK rate. When ordering online you will be able to view all the charges, including shipping and tax, prior to final order confirmation and payment.

Kindly note that international orders are shipped by air, therefore, we cannot ship hazardous material. If your order contains materials that are not acceptable for airfreight, we are oblliged by law to remove these items from your order. Examples are matches, aerosols and combustible materials. If in doubt, please contact us before ordering.

For all orders destined outside the European Union, the buyer is responsible for any customs and handling charges. Import restrictions may apply to international orders, please ensure that the items your order are not restricted in your destination country.

We ship to the following European countries, now at reduced rates of up to 60% savings:

  • approx 3 days courier service: Belgium, France, Germany, Luxembourg, Netherlands, Ireland, Austria, Denmark, Monaco
  • approx 5 days courier service Czech Republic, Italy, Slovakia, Spain (not Canary Islands) , Estonia, Finland, Hungary, Poland, Portugal, Sweden, Slovenia
  • approx 7 days courier service Bosnia-Herzegovina, Bulgaria, Croatia, Greece, Latvia, Lithuania, Montenegro, Romania, Serbia

We are only able to accept online orders to a limited number of international destinations outside of the European Union. International orders to European, but non-EU, countries including Iceland, Liechtenstein, Norway, Switzerland will not be charged VAT (value added tax). We are currently unable to ship to North America. Any other destinations please contact us for a shipping quotation. Orders to international destinations that are cancelled will incur an administritive charges.

Cancellations and Returns - evaQ8.co.uk

 

 

 

 

Cancellation & Returns

We conform to the UK consumers' rights and the EU distance selling regulations. In addition, we operate a 'no quibbles' return policy. EVAQ8 aims for 100% customer satisfaction and therefore you may cancel an order any time before the goods have been shipped by contacting us via phone, email or fax. If you wish to cancel or return an order within 30 days of shipment, please follow our Returns procedure. Please note that you are responsible for return shipping costs for all cancelled and returned orders. 

All claims for damages or shortages must be received within 3 days of receipt.  Non delivery must be reported within two weeks of invoice date.

Also see our Terms & Conditions or if you wish to return an item (Returns)
 

 

 

Faulty Goods

If you have received faulty items please write to us with a description of the fault and we will provide you with instructions on how to return the product for repair, replacement or refund.

 

Discreet Parcel - evaQ8.co.uk

Discreet Parcels

Some customers prefer discreet packaging. If you do, then simply enter a note into the customer comments box at checkout.

 

 

 

 


 

 
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