Orders completed by noon on weekdays are despatched the same day

Shipping and Returns

Shipping & Returns       

 

UK Shipping

Orders completed before noon on working days are shipped the same day (with a few exceptions).  Saturdays, Sundays and Bank Holidays are not considered working days.

Your shopping basket automatically calculates the correct shipping charge for your order. 

Orders over the value of £100 (inc VAT) are shipped free of charge within the UK by 1 to 2 working-day tracked service. 

Orders with a value of £100 or below will incur a shipping charge £5.96 plus VAT for tracked delivery. There is an optional budget rate of £3.84 plus VAT for very light items.

For an additional charge which is calculated according to the weight of the items in your order, you may also select 'Next Working Day' as a shipping option. This is a guaranteed next working-day delivery (UK mainland), however, your order must be completed before noon Monday to Friday. Please note that we cannot ship hazardous goods via this service. Please contact us if you require more details. 

Most orders will arrive within two business days. The majority of deliveries will require a signature so please make the appropriate arrangements. Every effort will be made to deliver within the stated time; however, no liability can be accepted for delays.  

For delivery to the Channel Islands, please select Jersey or Guernsey as a destination country from the drop down menu while creating your profile. You will not be charged VAT. However, shipping rates will vary from standard UK mainland rates.

Shipping to Northern Ireland: Orders shipped to NI may incur customs charges and fees which the buyer is liable for. Please be aware of potential shipping delays due to customs procedures.

Shipping to remote locations

Courier services sometimes subcontract deliveries to remote or difficult to reach locations which can result in delays. Sadly, this is outside of our control. Please consider shipping to an alternative address to avoid disappointment. If in doubt simply contact us.


Shipping to British Embassies

You can continue to checkout on our website. Enter the Embassy location in the 'company' field. Include your BFPO number in the first line of the address. Use the FCDO Hanslope Park, Milton Keynes shipping address including the post code. We will refund any VAT incurred promptly.

Alternatively, please contact us and we will provide you with a VAT-free login to our site.

European & International Shipping 
We are no longer able to ship outside the UK 

Cancellation & Returns

We conform to the UK consumers' rights and distance selling regulations. In addition, we operate a 'no quibbles' return policy. EVAQ8 aims for 100% customer satisfaction and therefore you may cancel an order any time before the goods have been shipped by contacting us via phone, email or fax. If you wish to return a order within 30 days of shipment, please follow our Returns procedure. Please note that you are responsible for return shipping costs for returned orders. Please also note, we are unable to accept the returns of any food items or safety equipment that is not in its original and unopened packaging.

Real-time availability is displayed for each product. Out of stock items are not available to order online. In the unlikely event that we are unable to meet our expected delivery timescale for an order, you will be notified and given the option of cancelling your order.  If you wish to cancel an order within 14 days of shipment, please use our Cancellation procedure. 

All claims for damages or shortages must be received within 3 days of receipt.  Non delivery must be reported within two weeks of invoice date.

Also see our Terms & Conditions or if you wish to return an item (Returns)

 

 

Faulty Goods

If you have received faulty items please write to us with a description of the fault and we will provide you with instructions on how to return the product for repair, replacement or refund.

 

Discreet Parcels

Some customers prefer discreet packaging. If you do, then simply enter a note into the customer comments box at checkout.


Undelivered Orders

We reserve the right to cancel and refund undelivered orders.